Do Golden Apples fuel your business relationships?

Today I had scheduled to do some follow-up calls with a few of my long time IT clients. After a few 20-30 minute chats I felt like blogging about it. When I started my IT business back in 1997 I was very interested in making every customer a “customer for life”. It was a simple goal and while it has not been 100% successful I am extremely fortunate that the majority of my current clients have been clients for many years. As a result they really know me and I really know them. I know about the personal and professional challenges they face, the highs and the lows. Really we’ve been through a lot together, we are like a family. I know about their families and they know about mine. When we talk we catch up on personal business, share ideas and support each other. I was also reminded that business is always personal for me.  My clients are friends and I enjoy their friendship. In business it is always a delicate balance. Luckily, as my own boss, potential clients and I can choose to work together. In my prior career I did not have the luxury of this. I can tell you among many of the perks of being your own boss, for me the ability to choose who I work with is a huge perk.

Freia, from Das Rheingold, with the tree of golden apples

Freia, from Das Rheingold, with the tree of golden apples

Some people may read this and think that I am naive, but there is more to this. I had one client years ago that made me miserable. One of my close friends told me a story that someone had told him some years prior by the founder of a large warehouse store. It was the tale of the golden apples. Basically the saying was as long as the golden apples (money) were falling off the tree not to worry about difficult clients. I’ve used this to console myself over the years and I have to say I am at a point where I no longer agree with this. If your customers values are not in line with yours and it is causing you stress, you will be better off firing them and finding new customers. When I take stock of my customers today, they are all in line with my values. I do not feel that this is an accident. I think that ultimately when your values are out of whack, relationships will be dysfunctional. I think part of my position here has come with age, I am very comfortable today with who I am and I am not afraid to tell someone if they are asking me to do something that I do not feel I can ethically, successfully or efficiently execute. When I was younger I was much less self assured, I was driven and competitive, I guess I was what I needed to be at the time. Today I am glad that my values drive my business and personal relationships. I am open about who I am, what I stand for and genuinely enjoy establishing relationships with people who share my values.

I would love to hear your opinions about this post and your own personal experiences or philosophy on this. I will feature a couple of the best examples that come up in the post.

Featured Comments:

Occasionally I receive comments on my blog that really impress me and I want to showcase them (and the commenter!) in the post:

“Great post, Joe! This reminds us that usually when people grumble about their jobs and out of their unhappiness, make the transition to become an entrepreneur, one of the reasons they usually cite for their discontent in being an employee is they have issues with the people in their environment, and with the people with whom they have to interact. Unfortunately, once the new business-owner has survived the inevitable period of financial insecurity, they become determined to never experience that again, and this is usually when they make the subconscious pact with themselves to accept all money, no matter from whence it comes. The effect of this ill-advised decision is to create for themselves, all over again, the same kind of environment that they had once dreamed of escaping — a work environment in which they are exposed to troublesome individuals.

This post is a great reminder to business-owners about one of the elements that factored into why they decided to become a business-owner in the first place. Control over their work environment. Thanks for this!” – Kathrina Rashid

Kathrina was a recent guest blogger on my blog, you check out her post entitled “Sexual Assault Awareness by Kathrina Rashid PHD

Will this recipe inspire you to live a better life?

Do you have two to three words to describe your purpose? I do today but I did not for most of my life. Recently I wrote about how I’ve become more social, but something else has also been brewing. I’ve also been finding more purpose and direction in my personal and professional life.

During my foray into a more engaged and social lifestyle these were some of the steps that I took that led me to become more inspired:

  1. Formed a business support group.
  2. Supported more groups making a difference.
  3. Encouraged connections between people.
  4. Opened my mind to inspiration and learning.

Business Support Group

With a number of my clients, friends and my own business facing big challenges in 2008 and 2009 I decided to do something to try to make a difference. The precursor was writing an article for my business website “Success in 2009 from your IT Guy’s Perspective”. Shortly after that was published I decided to form a group with the intention of providing support and encouraging interaction between the members. Eventually this group met and became what I would call a business support group called 1Degree. The One Degree was the number of degrees of separation between the members. Every member has a direct connection with one or more other members. The group provides a supportive structure for people to share ideas and encouragement. I’ve received a number of compliments from members how the support and positivity meant a lot to them during their most challenging time. Many of those challenges persist today but we’re still working together to move forward. This experience gave me more confidence in myself and my ability to make a positive difference in a challenging time. Recognizing that action was especially important when the cards were down.

Support for Groups making a difference

A few years ago I joined the Danville/Sycamore Valley Rotary Club out of desire to give back. It was during a time of unprecedented prosperity in my business. Through this involvement I have kindled a deep passion for helping others. I also met a number of amazing people who work very hard to make a difference in this world and I have aimed to provide them with support in those endeavors. Some of my favorite causes include Asante Africa, The Wheelchair Foundation, Hayward Youth Academy, LN-4, and Trust in Education. I have made an effort to support these groups through Blog Talk Radio interviews, articles, sharing technical expertise and working strategically through Rotary to support their causes. It is incredibly satisfying for me to look back at what has been accomplished and to realize all the great things we can still do.

Encouraging Connections between People

Helping people and solving problems goes hand in hand. I often notice patterns that represent opportunities and try to provide the spark to have that opportunity ignite. This could be as simple as suggesting a website or article to someone but more importantly involves connecting people. This is something I realize in hindsight that I have watched and read about people doing over the years. It is incredibly satisfying to get a report back from two or more people that are benefiting from an introduction that I made. Helping people feels good, this is just another way to help.

Open Mind to Inspiration and Learning

Closing ourselves off is a defense mechanism. Traditionally this is something I quickly would do in a number of situations. For instance if a sales person called me on the phone, I would be annoyed that they were “wasting my time”. It is easy to watch the news and think that people in general are bad. It is hard to have conversations with a lot of people and not think people are good. It can be a challenge to keep an open mind but it is very important because it allows us to learn. Awareness is a powerful tool, being aware of our defense mechanisms allow us to consider new possibilities. One of the best examples I have of this is when a hip hop artist reached out to me on Facebook. He had seen something that I posted and thought it was interesting. He suggested I check out videos on YouTube that he had done. Most of them were not really my thing but one of his videos really connected with me. It involved the loss of someone he really cared about that had a lot of impact in the direct of his life. I experienced something similar in my past when I lost my mother to cancer. This story has repeated frequently since, strange connections leading to enlightenment and personal growth.

Guy Kawasaki and Chris Major

I have to thank Guy Kawasaki and Chris Major for their part in the forming of my personal mantra. Chris for noticing what I was doing and coming up with the actual words and Guy for planting the seed that a 2-3 word statement is much more powerful and important than big long winded business plans, manifesto’s and the like.

A Mantra Recipe

So the simplified version of my recipe, will this work for you?

  1. Start with some confidence and leadership building.
  2. Add several handfuls of causes bigger than yourself.
  3. Blend in some meaningful interpersonal connections.
  4. Add some inspiration and learning.
  5. Infuse the value of simplicity in a message.
  6. Introduce 2 simple words spoken at the right moment.
  7. Simmer for 2-3 days and serve.

My mantra is “Building Bridges”

My personal mantra was first spoken by Chris Major during a conversation at Leadership San Ramon Valley class of 2010 Education day in February 2010. We were having a conversation during one of the breaks from the session. Chris had recently been on my Blog Talk Radio show talking about Hayward Youth Academy. After the interview wheels were spinning for Chris. He recognized that what I do, what matters most to me is building bridges. Whether it is providing support for causes locally or around the world, connecting with unlikely new friends, teaching my son, or using technology to fill gaps in businesses – Chris was right, I am in the bridge building business. It had to simmer for a few days, but once it had it was ready for consumption.

I hope this helps you find inspiration, ideas or in some way live a better life.

I will close with the original You Tube video by Guy Kawasaki that talks about the importance of a Mantra vs a Business plan. I’ve in turn adapted this to the difference between a manifesto and a mantra in your personal life.

Commit to Excellence

Is there any reason you can think of to NOT make the best of every day of your life? Each conversation you have with family, friends or your spouse, work and even parenting. Today I challenged myself with that very question and I could not think of anything that stuck. I came up with excuses but I could not come up with reasons. It sounds so cliché – “Live life to the fullest” or “Carpe Diem” but you know what, those are some of the wisest words man has ever uttered.

Take an honest assessment on a scale of 1 to 10 with 1 meaning horrible and 10 meaning completely dominant – how powerful would you rate your commitment to everything you do in a given day? I suspect if most people are honest with themselves it comes in well under 5, it would for me and I am at what I feel a very high level of productivity/attitude for my lifetime. Now imagine how effective you would be if you increased your commitment to everything you do in a given day 10% or 1 point on that scale. Think about your relationships with others, your children, your co-workers, your boss, or even your clients. How much of an impact would it have in those relationships if you cared more today than you did yesterday. I would be willing to theorize that for every 10% you increase that scale you would feel a very big improvement in the quality of your life, your health and the lives of people you interact with.

Today is a day that we give thanks for the bountiful harvest in our lives, much as the pilgrims and Native Americans did during a time of peace and prosperity that inspired this Thanksgiving Day ritual. For me I have an additional thing to be thankful for, awareness that I can be happier, more productive and successful in every aspect of my life by making a series of decisions to commit to excellence. Also the pride I have that these decisions will bring happiness, joy and success to the people that I care about and to people I’ve never met.

A nice reminder – be a doer

I follow NYT Best Selling Author Joel Comm on Twitter, he posted a link to this article this morning. This is a great reminder that so much of success is about doing things. If you lack the motivation and drive to get things done start there.

http://www.joelcomm.com/its_not_what_you_know_its_what.html

“But I can’t create success for the people I’m trying to help. Nor do I want to. If someone isn’t so driven to succeed that they’re not prepared to put in the long hours, the worries and the investment necessary to create their own business, then I don’t want to waste their time. They’re never going to succeed and they should stick to their J.O.B.” – Joel Comm